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Folloing apps have gone. Please advice me how fix.
In 202.58.19.180 200001020 PHP-5.5 and 200001023 spamAV.
The server was crashed, How do I back the purchase softwares?
In 202.58.18.232 200001025 PHP-5.5 , 200001026 phpadmin and 200001027 spamAV.
The purchase softwares lost suddenly.
They are disspaled in "Support Expiry Report" and "Installed Software List".
However they are not activate in the server now..
How do I do?
In 202.58.19.180 200001020 PHP-5.5 and 200001023 spamAV.
The server was crashed, How do I back the purchase softwares?
In 202.58.18.232 200001025 PHP-5.5 , 200001026 phpadmin and 200001027 spamAV.
The purchase softwares lost suddenly.
They are disspaled in "Support Expiry Report" and "Installed Software List".
However they are not activate in the server now..
How do I do?
Created by SYSTEM
In general terms, you can reinstall purchases even after a server crash and rebuild, without needing to contact us. It just works.
I notice those orders were purchased without support. If you require personal assistance from us, please purchase maintenance renewal from the store and link the renewal to your server for each of the products that you require support for.
I notice those orders were purchased without support. If you require personal assistance from us, please purchase maintenance renewal from the store and link the renewal to your server for each of the products that you require support for.
Closed by 
Greg Kuhnert
Greg Kuhnert
How do I purchase maintenance renewal in you store?
I fond search the "maintenance" in you site, but I cannot find it.
Please adevice me the url?
>> please purchase maintenance renewal from the store
I fond search the "maintenance" in you site, but I cannot find it.
Please adevice me the url?
>> please purchase maintenance renewal from the store
Reopened by SYSTEM
Go to the avspam and phpmyadmin items in the store. There is an option to select maintenance renewal. When you purchase this item, it will extend the existing expiry date by 12 months.
Alternatively, you can post to http://forum.compassnetworks.com.au/ and use post your questions there where other members of the community can provide assistance.
GK
Alternatively, you can post to http://forum.compassnetworks.com.au/ and use post your questions there where other members of the community can provide assistance.
GK
Closed by Greg Kuhnert
Greg Kuhnert
I'm sorry I do not understand it.
The "1 year Maintenance renewal" means that I have to purchase another the software. Why?
I've purchased follows;
200001020 2015.04.19 PHP-5.5 $60.66
200001023 2015.04.22 spamAV $152.79
with selecting "Current version, No updates. Email support only".
So please tell me where is the "Email support only".
The crashed machine was rebuild with same IP 202.58.18.90,
But there is not links of packages for PHP-5.5 nor spamAV.
They does not appear.
Eiji Hamano
The "1 year Maintenance renewal" means that I have to purchase another the software. Why?
I've purchased follows;
200001020 2015.04.19 PHP-5.5 $60.66
200001023 2015.04.22 spamAV $152.79
with selecting "Current version, No updates. Email support only".
So please tell me where is the "Email support only".
The crashed machine was rebuild with same IP 202.58.18.90,
But there is not links of packages for PHP-5.5 nor spamAV.
They does not appear.
Eiji Hamano
Reopened by SYSTEM
Today the links of packages appeared.
PHP 5.5.22-1 was installed with no error.
However ClamAV 0.98.6-1 appears an error "install error."
And AV-SPAM 6.0.1-2 appears an error (English translation）
"Before you install this software package,
Please install need to install the [VAR.dep]] package earlier."
So please tell me where is the "Email support only".
Eiji Hamano
PHP 5.5.22-1 was installed with no error.
However ClamAV 0.98.6-1 appears an error "install error."
And AV-SPAM 6.0.1-2 appears an error (English translation）
"Before you install this software package,
Please install need to install the [VAR.dep]] package earlier."
So please tell me where is the "Email support only".
Eiji Hamano
The above "install error." when installing ClamAV 0.98.6-1 is follow; (English translation）
An error has occurred during the confirmation of the package file.
Whether the file is corrupted, correct authentication information could not be obtained. [base-swupdate.notInstalled]]
Eiji Hamano
An error has occurred during the confirmation of the package file.
Whether the file is corrupted, correct authentication information could not be obtained. [base-swupdate.notInstalled]]
Eiji Hamano
OK. This is a different question. This error I think is now fixed. The size of the ClamAV package increased, and I needed to increase the memory limit on newlinq.
Regarding support in general - I think there was a german -> english translation issue when Michael created that package. All of our other items in the store say "forum support only". In other words, you should send your support for any EXPIRED items to http://www.compassnetworks.com.au/ for COMMUNITY help. If you want help from Michael or I, your products must not be EXPIRED.
And to answer your other question, no you do not need to "purchase" it again. The price for support is automatically calculated. You can purchase support when you buy a new item, or you can add it later. BUT, please note if you add it later - you the expiry date will be the same. Support renewal adds 365 days to the existing expiry date only.
If you have further questions, please take them to the support forum listed above.
GK
Regarding support in general - I think there was a german -> english translation issue when Michael created that package. All of our other items in the store say "forum support only". In other words, you should send your support for any EXPIRED items to http://www.compassnetworks.com.au/ for COMMUNITY help. If you want help from Michael or I, your products must not be EXPIRED.
And to answer your other question, no you do not need to "purchase" it again. The price for support is automatically calculated. You can purchase support when you buy a new item, or you can add it later. BUT, please note if you add it later - you the expiry date will be the same. Support renewal adds 365 days to the existing expiry date only.
If you have further questions, please take them to the support forum listed above.
GK
Closed by Greg Kuhnert
Greg Kuhnert
Hi
I cannot acess http://forum.compassnetworks.com.au/ at this time,
nor http://support.compassnetworks.com.au/view.php?auth=o1xk2aaaad1buaaa1Xi2gTXUkUv48Q%3D%3D
You seems to be wrong block designation !!
Eiji Hamano
From: Compass Support Department [mailto:support@compassnetworks.com.au]
Sent: Tuesday, August 18, 2015 4:22 PM
To: info@hypersys.ne.jp
Subject: [#748960] Gone PHP-5.5 and spamAV
Reopened by SYSTEM
Your mail came through, which indicates there is no problem with ip connectivity from your location to my server. Both websites are up and working from here. It is possible that something you did triggered dfix or some other protection. My advice is try again tomorrow as all dfix blocks are temporary.
Closed by Greg Kuhnert
Greg Kuhnert
>> My advice is try again tomorrow as all dfix blocks are temporary.
No, I cannot view them today.
http://forum.compassnetworks.com.au/
http://support.compassnetworks.com.au/
http://www.compassnetworks.com.au/
I can view them by same PC from my home and my mobile env.
So someone is blocking my office IP addr.
Eiji Hamano
From: Compass Support Department [mailto:support@compassnetworks.com.au]
Sent: Tuesday, August 18, 2015 5:34 PM
To: info@hypersys.ne.jp
Subject: [#748960] Gone PHP-5.5 and spamAV
Reopened by SYSTEM
What is your IP?
>> What is your IP?
182.171.232.192
You tripped up an IDS rule. I had more than 20 attempts to register to the Compass forum within a 10 minute period. This has blocked your IP. Please check your system to see if there is any virus or similar on your workstation or other devices. This type of IP block will automatically be removed 7 days after initial discovery. Until then, please use a different PC from a different IP address if you want to use any Compass web services.
GK
GK
Closed by Greg Kuhnert
Greg Kuhnert
Hi Greg
Any way I selected "Email support only" on all my purchased at the store.
I retry the installation, but same error came.
And I have another problem which I did not explain it yet.
Please open the ticket or open your forum.
Eiji Hamano
Reopened by SYSTEM
You do not have a support agreement. This ticket will be closed.
Closed by Greg Kuhnert
Greg Kuhnert
This ticket is marked as closed and cannot be reopened.